BatPKR Privacy Policy – How We Protect Your Data

1. Who We Are

BatPKR is an online gaming platform operating at batpkr.click, providing casino games, sports betting, esports betting, virtual sports, poker, roulette, and related entertainment services to eligible members in Pakistan. All services are provided in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, BatPKR is the data controller responsible for the personal information you provide when using the platform. Any questions about how your data is handled should be directed to support@batpkr.click.

This policy applies to all personal data collected through the BatPKR website, its mobile-optimised interface, and any future applications. It should be read alongside the BatPKR Terms and Conditions and the Responsible Gaming Policy.

2. What Data BatPKR Collects

BatPKR collects personal data in the following categories, depending on how you interact with the platform:

Registration Data

• Full legal name
• Date of birth
• Pakistani mobile number
• Email address
• City and province of residence
• Preferred language (English or Urdu)

Identity Verification (KYC) Data

• CNIC number
• CNIC front and back image or scan
• Selfie photograph for liveness verification
• Proof of payment method (e.g., Easypaisa or JazzCash account screenshot showing your name)

Financial Data

• Deposit and withdrawal transaction history (amounts, dates, methods)
• Payment method identifiers — mobile wallet number, bank IBAN, or masked card number. BatPKR does not store full card numbers; card details are handled by our certified payment processor.

Gaming Activity Data

• Game sessions, bet history, win/loss records
• Bonus and promotion usage
• Account balance and transaction history

Technical & Device Data

• IP address and approximate geolocation
• Browser type and version
• Device type (mobile, desktop, tablet)
• Operating system
• Session timestamps and duration
• Cookie identifiers (see Section 7)

Communications Data

• Live chat transcripts
• Email correspondence
• Support ticket content

3. Why BatPKR Collects Your Data

Every category of data collected by BatPKR serves a specific, legitimate purpose. The table below maps data types to their collection purpose:

4. Legal Basis for Processing

BatPKR processes your personal data on the following legal bases:

• Contract performance: Processing your registration data, financial data, and gaming activity is necessary to fulfil the contract between you and BatPKR — i.e., to provide the services you signed up for.
• Legal obligation: KYC identity verification and AML monitoring are required by applicable anti-money laundering regulations. BatPKR has a legal duty to carry out these processes regardless of member preferences.
• Legitimate interests: Technical and device data is processed for security, fraud prevention, and platform improvement — activities that protect both BatPKR members and the integrity of the platform.
• Consent: Marketing communications (promotional emails and SMS) are sent on the basis of your consent at registration. You may withdraw this consent at any time.

5. How BatPKR Uses Your Data

Beyond the primary collection purposes described above, BatPKR uses your data in the following ways:

• Account management: Maintaining your account, processing login and authentication, handling password resets, and managing account settings.
• Payment processing: Initiating and confirming deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card networks. Your payment details are shared with our certified payment processor solely for this purpose.
• Responsible gaming: BatPKR monitors gaming patterns to identify members who may be at risk of developing problem gambling behaviour. This includes tracking session lengths, deposit frequency, and loss patterns. Where indicators of concern are detected, BatPKR may reach out proactively or apply account-level protections. This is done in your interest and in fulfilment of our responsible gaming obligations.
• Fraud and security monitoring: Automated and manual review of account activity, IP patterns, and transaction behaviour to detect and prevent fraud, account takeovers, and Terms violations.
• Marketing communications: Where you have opted in, BatPKR sends promotional emails and SMS notifications about offers, new games, and platform updates. Each communication includes an unsubscribe link. You can also manage preferences from your account settings.
• Platform improvement: Aggregate and anonymised usage data is analysed to understand which features members use, where friction exists in the platform, and how to improve the overall experience.
• Legal compliance: Retaining transaction records and identity data for the period required by applicable regulations.

BatPKR does not use your personal data for automated decision-making that would produce legal or significant effects on you, other than automated fraud detection checks which may temporarily hold an account pending manual review.

6. Who BatPKR Shares Your Data With

BatPKR does not sell, rent, or share your personal data with third parties for marketing, advertising, or data brokerage purposes. Full stop.

Data may be shared with the following categories of trusted third parties, strictly for the purposes described:

• Payment processors: Transaction data (amount, date, payment method identifier) is shared with Easypaisa, JazzCash, NayaPay, SadaPay, IBFT partner banks, and card network processors solely to execute your deposit and withdrawal requests. These processors are bound by their own security and data protection obligations.
• Identity verification providers: KYC documents may be processed by a third-party identity verification service operating under strict data processing agreements with BatPKR. These services are used solely to verify the authenticity of your identity documents.
• Game software providers: Your player identifier (not your full personal details) is shared with game providers whose titles you access, solely to enable gameplay and record outcomes.
• Regulatory and law enforcement authorities: Where required by applicable law or a valid legal order, BatPKR will disclose data to the relevant authority. BatPKR will notify you of any such disclosure where legally permitted to do so.
• Professional advisers: Legal, accounting, and security advisers may access relevant data on a need-to-know basis under strict confidentiality obligations.

All third-party data processors used by BatPKR are contractually required to handle your data securely, use it only for the specified purpose, and not retain it beyond what is necessary.

7. Cookies & Tracking Technologies

BatPKR uses cookies and similar tracking technologies to operate the platform, keep you logged in, prevent fraud, and understand how members use the site. Here is a plain breakdown of the cookie types in use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that help prevent cross-site request forgery. You cannot opt out of essential cookies without effectively disabling the platform.
• Analytics cookies: Used to collect anonymised data on page visits, feature usage, and error occurrences. This data is used to improve platform performance. No personal identifiers are included in analytics data.
• Functional cookies: Remember your preferences such as language selection, notification settings, and preferred deposit method to improve your experience on return visits.
• Security cookies: Track IP addresses and device fingerprints for fraud detection and to identify suspicious login attempts.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent you from using the BatPKR platform. Blocking analytics or functional cookies will reduce personalisation but will not prevent access.

BatPKR does not use third-party advertising cookies or behavioural tracking networks. No data collected via BatPKR cookies is shared with advertising platforms.

8. How BatPKR Secures Your Data

BatPKR applies industry-standard security measures across all systems that process personal data:

• Encryption in transit: All pages on batpkr.click use HTTPS with 256-bit SSL/TLS encryption. Data transmitted between your device and our servers cannot be intercepted in readable form.
• Encryption at rest: Sensitive data including CNIC documents, payment information, and personal identifiers are stored in encrypted form on BatPKR's servers.
• Access controls: Personal data is accessible only to BatPKR staff and third parties with a legitimate, documented need. Access is role-based and logged. All staff with data access undergo security training.
• Intrusion detection: BatPKR operates automated monitoring systems that detect and alert on unusual data access patterns, attempted breaches, and abnormal system behaviour.
• Payment security: BatPKR does not store full card numbers on its own servers. Card transaction data is handled exclusively by our PCI-DSS certified payment processor.

Despite these measures, no system is completely immune to breach. In the event of a data security incident that affects your personal information, BatPKR will notify affected members as required by applicable regulations and take immediate remedial action.

You can help protect your account by using a strong, unique password, not sharing your login credentials with anyone, and enabling any two-factor authentication options available in your account settings.

9. How Long BatPKR Keeps Your Data

BatPKR retains personal data for as long as is necessary for the purpose for which it was collected, and for as long as required by applicable law:

• Account and registration data: Retained for the lifetime of your active account, plus 5 years after account closure.
• KYC / identity data: Retained for 5 years after account closure, as required for AML compliance.
• Financial transaction records: Retained for 7 years from the date of each transaction, in line with standard financial record-keeping obligations.
• Gaming activity logs: Retained for 5 years from the date of each session or transaction.
• Communications data (chat, email): Retained for 3 years from the date of each interaction.
• Technical and device data: Retained for 12 months, then aggregated and anonymised.

After the applicable retention period, data is securely deleted or anonymised such that it can no longer be linked to an individual. Anonymised, aggregate data may be retained indefinitely for statistical and operational analysis.

10. Your Data Rights as a BatPKR Member

As a BatPKR member, you have the following rights with respect to your personal data. To exercise any of these rights, email support@batpkr.click with your registered account email and a description of your request. BatPKR will respond within 30 days.

11. Children & Minors

BatPKR is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18.

Age verification is carried out as part of the KYC process. Any account found during verification to be operated by a minor will be immediately and permanently closed, and any balance will be returned to the originating payment method after investigation confirms the funds were not obtained through fraudulent means.

If you believe a minor has registered on BatPKR, please contact support@batpkr.click immediately. We treat these reports as urgent and will investigate and act within one business day.

12. Changes to This Privacy Policy

BatPKR reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable law. The effective date at the top of this page is updated with each revision.

Where changes are material — for example, if we start collecting a new category of data or share data with a new category of third party — BatPKR will notify active members via email or a prominent platform notification at least 7 days before the change takes effect.

Minor updates, such as clarifications of existing practices or corrections of typographical errors, will be made without advance notice. The current version of this policy is always available at batpkr.click/privacy-policy.

Your continued use of BatPKR after the effective date of any updated policy constitutes your acceptance of the revised terms. If you disagree with any change, you may close your account by contacting support.

13. Contact BatPKR About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to report a privacy concern, please get in touch:

• Email: support@batpkr.click
• Live Chat: Available 24/7 from your logged-in BatPKR dashboard — typically responds within 5 minutes.
• Subject line for data requests: Please use "Privacy Request – [your registered email]" to ensure faster routing to the right team.

BatPKR responds to all privacy-related requests within 30 days. For urgent security concerns — such as suspected unauthorised access to your account — contact live chat immediately for fastest response.